Shipping & Delivery
From dispatch to doorstep—how we deliver across the Emirates
Where do you deliver?
We deliver to all Emirates across the UAE.
How long does delivery take?
Standard delivery: 1–3 business days. Express options available in select areas.
Can I track my order?
Yes. You’ll receive a tracking link via SMS and email once your order ships.
Can I change my delivery address?
Yes, before dispatch. Contact support immediately to update your address.
What if I miss the delivery?
Our courier will attempt redelivery or contact you to reschedule.
Do you ship in multiple packages?
Yes, if items are sourced from different locations. You’ll be notified.
Are shipping fees included?
Shipping fees are calculated at checkout based on your location and order size.
Do you offer same-day delivery?
Available in select Emirates for eligible products. Check product page for details.
Can I get an invoice?
Yes. A VAT-compliant invoice is emailed after your order is confirmed.
Is packaging eco-friendly?
We use recyclable materials wherever possible.
Can I schedule delivery?
Yes. Choose your preferred time slot at checkout (where available).
Do you deliver to remote areas?
Yes, though delivery may take slightly longer.
Return & Exchange
Not satisfied? We make returns easy
What’s your return policy?
Returns accepted within 7 days for unused items in original packaging.
How do I request a return or exchange?
Submit a request via your account dashboard or email support.
How long does a refund take?
7–10 business days after item inspection.
Which items are non-returnable?
Personal care, perishables, clearance items, and opened packaging.
Can I exchange for a different size or color?
Yes, if available. Exchanges follow the same process as returns.
Do you offer pickup for returns?
Yes. We’ll arrange courier pickup or guide you to the nearest drop-off point.
Cancellations
Need to cancel? Here’s how it works
Can I cancel my order?
Yes, before dispatch. After shipping, cancellation may not be possible.
Why was my order canceled?
Common reasons: payment failure, stock issues, or address verification problems.
How do I get a refund for a canceled order?
Refunds are processed automatically to your original payment method.
How long does a cancellation refund take?
5–7 business days depending on your bank or payment provider.
