Account & Login
Manage your Profy Zone account with ease
How do I create an account?
Click “Sign Up” and enter your details.
I forgot my password—what now?
Use “Forgot Password” to reset via email.
Can I update my email or phone number?
Yes, from your account settings.
Is my account secure?
Yes. We use two-factor authentication and encrypted data storage.
Can I delete my account?
Yes. Contact support to request deletion.
Legal & Compliance
Your rights, our responsibilities
Are you licensed in the UAE?
Yes. Profy Zone FZC is registered under Sharjah Freezone.
Do you comply with UAE e-commerce laws?
Fully. Including VAT, consumer protection, and data privacy.
Is my data protected?
Yes. We comply with UAE Federal Law No. 45 of 2021.
Where can I read your terms?
Visit our Terms of Sale and Terms of Use pages.
Offers & Promotions
Unlock deals, discounts, and exclusive bundles
How do I apply a promo code?
Enter it at checkout.
Are offers stackable?
Some are. Check terms on the promo page.
Do you run seasonal sales?
Yes—Ramadan, Eid, Back-to-School, and more.
Can I get loyalty rewards?
Yes. Earn points with every purchase.
Payments
Secure, flexible, and fast payment options
What payment methods do you accept?
Credit/debit cards, cash on delivery (COD), Apple Pay, and Google Pay.
Is my payment secure?
Yes. We use encrypted gateways and comply with UAE cybersecurity standards.
Can I pay in installments?
Not yet, but we’re working on it.
What if my payment fails?
Try again or contact support for help.
Do you offer wallet credit or cashback?
Yes. Cashback is credited to your Profy Zone wallet.
Can I apply promo codes?
Yes. Enter your code at checkout to redeem discounts.
Do you charge VAT?
Yes. All prices include applicable UAE VAT.
Can I split payments across cards?
Not currently supported.
How do I get a payment receipt?
Automatically emailed after successful payment.
Is COD available everywhere?
Yes, across all Emirates.
